Managed Services

Managing NHS Services Better

Chrystal Medical are trusted nationwide, with over 200 Managed Service contracts held with NHS Trusts, Foundation Trusts, Scottish Health Boards and Welsh Health Boards. Each contribute to and benefit from, our vast experience and huge buying power, helping to improve services across the sector.
  • Management

    Our relationship is developed by us engaging with all stakeholders to gain a complete and comprehensive understanding of your financial, clinical and operational needs. Only then will we use our experience and expertise to create a bespoke solution for you that meets all of your requirements efficiently and effectively.


    Every Managed Services solution includes:

    • A dedicated account manager to take care of everything
    • Recommendation, procurement and installation of state-of-the-art equipment (where required)
    • Day to day management of all equipment, maintenance and consumables
    • Long term refurbishment and replacement planning to keep you at the cutting edge of technology
    • Monitoring of all relevant metrics, including KPIs, OJEU, JAG and UKAS requirements 
    • Professional problem solving, leaving you free to focus on patient care
    • Detailed quarterly reports delivered personally by your account manager

    Many of our Trusts start with one department or unit, but quickly add others as they begin to experience the operational and financial benefits associated with our innovative Managed Service. 

  • Equipment

    Chrystal Medical can help you manage a wide range of services including MRI suites, endoscopy suites, endoscope reprocessing, part/full pathology labs, point of care services, cath labs and radiology rooms. We can deal with procurement, installation and management of the very latest equipment for your unit, whether your budget is in the thousands or the millions.


    We can also assume the management of your existing legacy equipment, providing ongoing maintenance and consumables, as well as planning a pro-active refurbishment and replacement programme to reduce breakdowns and avoid obsolescence.


    As trusted Managed Services provider for major brands Chrystal Medical have helped with all kinds of equipment, including:

    • Installing a new 3.5T MRI scanner, refurbishing an existing one and building a new suite
    • Providing £2 million of new equipment for an Endoscopy unit under challenging financial conditions
    • Installing an entire endoscope reprocessor suite of 6 AERs
    • Building a complete CathLab suite including preparation and recovery rooms
    • Delivering thousands of Point of Care glucose/ketone/blood gas meters

    Whatever your budget, whatever your needs, Chrystal Medical can source, install and service the right equipment to deliver high quality, consistent care.

  • Maintenance

    Working, well maintained equipment is not only essential for fulfilling lists and meeting targets, it is also a key element in supporting your staff and taking care of your patients. With Chrystal Medical on your team, you can rest assured that your services are running smoothly for everyone’s benefit.


    However, not everyone needs the expense of premium level cover. Your dedicated account manager will work with you to identify the exact level of service you need, balancing efficiency with cost effectiveness, to find the right response rate to keep your services on track.


    With Chrystal Medical maintenance you get:

    • Exactly the right level of service for each piece of equipment
    • The best possible price for providing that service
    • Set KPIs reviewed every quarter as part of your report
    • A 24/7 hotline to report any problems as they happen
    • The Chrystal team pushing for prompt attention for all faults or issues you report 
    • A full audit trail produced for all faults and responses 

    You can use Chrystal medical to fulfil your existing maintenance arrangements or to create a new regime. The choice is yours; the commitment is ours.

  • Consumables

    Dealing with consumables can take up both time and money as you strive to keep your equipment and your unit up to date with the supplies needed to maintain the highest levels of service.


    Chrystal Medical takes the stress out of managing your consumables with:

    • A fully automated online ordering system 
    • Dedicated consumable catalogue for your specific contract (permission based)
    • Easy ordering at your convenience, 24/7
    • Low costs thanks to bulk buying power
    • A vendor neutral service leaving you free to choose suppliers

    We can renegotiate your existing consumables contract or create a whole new contract to suit you, including fixed cost, RPI linked pricing and minimum volume deals. With Chrystal Medical, you can get exactly the right consumables deal, at the right price, from the right supplier, designed to meet your needs as easily and effectively as possible.

  • Training

    Even the best equipment is only as good as the operator, so top quality training is an essential part of any procurement. Training not only helps you to get the most out of your investment, it also protects patients and ensures the Trust is protected from any potential negligence claims.


    Chrystal Medical will liaise with your unit and your supplier to ensure that your training needs are met, either in-house or by experts from the supplier if required. 


    Chrystal Medical will manage your training to ensure complete compliance, including:

    • Identifying your training needs
    • Arranging the training required for each team member
    • Tracking training to create formal records
    • Reporting on training for UKAS and JAG purposes

    In addition to identifying and arranging training that is required for new equipment, your dedicated account manager will regularly monitor your fault reporting system to identify any training required on existing equipment to reduce downtime and maximise the benefits for both staff and patients. Chrystal will also ensure that training is maximised in order to reduce consumable wastage.

  • Compliance

    For your equipment solution to be truly effective, the procurement process has to be compliant from the outset. With Chrystal Medical, you can count on an OJEU compliant framework throughout, ensuring that you will be free from any challenges by either hostile, losing bidders or displaced existing suppliers, whichever solution you decide to implement.

    Compliance is not only necessary during initial procurement, but is also required on an ongoing basis.


    For further framework details call us on 0161 493 9770 or email info@chrystalmedical.co.uk



    Chrystal Medical provides you with all the information you need for compliance as part of your regular reports, including: 

    • Carefully tracked updates from manufacturers 
    • Fully tracked reports of training delivered to staff 
    • The identification of any MHRA/FDA Alerts 

    The unrivalled level of detail in your quarterly reports builds into a library of evidence for UKAS and JAG compliance, ensuring your Trust is both fully accountable and fully protected.

Service You Can Rely On 

With over 200 Managed service contracts now in place, including a National Screening Programme, you can rely on the service you can expect to receive.
Find out for yourself now by calling  0161 493 9770
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